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Hélène Poulain

Account manager EMEA

Business developpement for Enterprise accounts

Customer Success Management for Mid market - Enterprise accounts

Account management for Mid market - Enterprise accounts

Contact : helenel.poulain@gmail.com



  • 2014 - 2016

    Novancia Business School Paris

    Master's Degree in Business Development - Marketing & Digital Media Specialty

    Affiliated to the Paris Chamber of Commerce and Industry, Member of la Conférence des Grandes Ecoles (top 30) 3 rue Armand Moisant 75015 Paris - découvir l'école -

  • 2011-2014

    Novancia Business School Paris

    Bachelor’s Degree in marketing and commerce

  • 2011

    Lycée Gasnier-guy sainte Bathilde

    A level (with honours) in Economic and Social Sciences

    French Baccalauréat, equivalent to "A" Level (with honors) in Economics and Social Sciences (English specialty)


  • November 2017

    Pentaho Hitachi Vantara

    Customer Success Manager


    • Grow revenue potentials into  existing accounts
    • Maintain revenue stream from each account from renewals
    • Develop existing accounts for upgrade / upsell additional purchase
    • Sell value proposition of Pentaho products
    • Facilitates interface with professional services, training and support
    • Manage a healthy relationship with high level of customer satisfaction

  • January 2017 - October 2017

    Pentaho Hitachi Vantara

    Enterprise Business Development Representative

    • A Comprehensive Data Integration and Business Analytics Platform. Big Data Within a single platform, our solution provides big data tools to extract, prepare and blend your data, plus the visualizations and analytics that will change the way you run your business. From Hadoop and NoSQL to analytic databases, Pentaho allows you to turn big data into big insights.
    • Data Integration Pentaho Data Integration prepares and blends data to create a complete picture of your business that drives actionable insights. The platform delivers accurate, analytics-ready data to end users from any source. With visual tools to eliminate coding and complexity, Pentaho puts big data and all data sources at the fingertips of business and IT users.
    • Business Analytics Pentaho's modern, simplified and interactive approach empowers business users to access, discover and blend all types and sizes of data. With a spectrum of increasingly advanced analytics, from basic reports to predictive modeling, users can analyze and visualize data across multiple dimensions, all while minimizing dependence on IT. At the same time, a true designed-for-mobile experience ensures users are productive no matter where they are.
    • Analytics embedded at the point of impact If you are considering integrating and embedding analytics functionality into an existing software product or an online portal for your customers or partners, take a look at Pentaho.

  • October 2014 - June 2016

    Groupe BPCE - Caisse d'Epargne Private Banking

    Marketing Manager - Paris (FR)

    • Administered a digital of CRM system of 20,000 high net-worth clients
    • Built a customer satisfaction analysis framework for 100,000 high net-worth clients
    • Developed monthly communication via newsletter and email for clients
    • Managed and updated website communication
    • Analysed competitor product strategy and reported findings to department director

  • September 2013 - August 2014

    Allianz Banking

    Marketing Assistant - Paris (FR)

    • Worked in a team in the creation of insurance and banking products for high net-worth clients
    • Performed and analysed customer targets
    • Built and analysed benchmark targets
    • Created communication materials for account's financial performance and financial markets


  • Pack Office
  • Photoshop
  • Wordpress
  • Salesforce


I am available for Freelance projects that depends on your project value. Hire me and get your project done!



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